Valatam is hiring a Customer Service Representative (Fully Remote)

Valatam is looking for a Bilingual Customer Service Representative to provide professional support via phone, email, and chat. In this fully remote role, you will resolve customer inquiries and complaints, maintain detailed records, and collaborate with the team to ensure a high level of customer satisfaction.

What You'll Do

• Respond to customer inquiries via phone, email, and chat in a professional and courteous manner.
• Assist customers in navigating products and services, providing guidance and solutions.
• Resolve customer complaints and issues effectively and efficiently, ensuring customer satisfaction.
• Maintain accurate records of customer interactions and transactions in the database.
• Collaborate with team members and other departments to ensure a seamless customer experience.
• Monitor customer feedback to identify trends and suggest improvements to services and processes.

What We're Looking For

• C1/C2 English writing and speaking skills.
• 1 to 6 years of experience in customer service roles, preferably remote.
• Residency in Venezuela, Colombia, Argentina, Ecuador, Peru, or Nicaragua.
• A quiet home office with a desk and office chair.
• Stable internet with at least 10 MBPS download & 2 MBPS upload speed.
• A laptop/desktop with 8GB RAM, a 1.6GHz processor, and 50GB of free hard-drive space, a headset, and a smartphone.
• Access to a backup place of work in case of power/internet failure, and a secondary backup internet option.
• Must be available to work from the listed countries without travel commitments for the first four months.

Nice to Have

• Graduated (or soon to graduate) with a college degree.

Benefits & Compensation

• 7 US federal holidays as paid time off
• 4 days paid time off (with potential for more from clients)
• Monthly stipend for medical insurance (after an induction period)
• Birthday/Anniversary bonuses
• Gym/Wellness allowance
• Unlimited online fitness classes with an online personal training partner
• Invites to annual Christmas parties and other gatherings
• Ongoing pay increments at each work anniversary
• Discretionary client bonuses (over 80% of clients award significant end-of-year bonuses)

Work Mode

This is a fully remote position. Candidates must reside and work from Venezuela, Colombia, Argentina, Ecuador, Peru, or Nicaragua.

We value colleagues who embody our culture: ACTION - You have an action bias. You get things done, fast. CARE - You take pleasure in helping others and doing things the right way. OUTSTANDING - You have the highest standards and run things like a well-oiled machine. DEPENDABLE - If someone asks you to do something, they KNOW it will get done. ENERGY - You bring a positive, enthusiastic, can-do attitude to work every day.