Cigna Healthcare is looking for a Customer Service Representative to support our Express Scripts Pharmacy Benefit Management (PBM) operations. In this remote role, you'll provide critical service by answering inbound calls regarding PBM benefits and mail-order pharmacies.
What You'll Do
- Answer inbound calls from members, providers, and pharmacies with questions about Pharmacy Benefit Management (PBM) benefits and mail-order pharmacies.
- Handle an average of 70-80 calls daily.
- Take calls back-to-back while toggling through several applications on multiple screens.
- Attend 100% of trainings, especially during the first 90 days of employment.
- Maintain regular and predictable attendance.
- Resolve customer complaints through independent problem-solving skills and one-call resolution.
- Understand and strive to meet or exceed call center metrics while providing excellent consistent customer service.
What We're Looking For
- High School diploma or equivalent
- 1 year of call center experience is required
- A dedicated workspace with no distractions is required
- Intermediate proficiency in Microsoft Outlook
- Strong organization skills, written, and verbal communication skills
- Ability to remain calm and helpful even when dealing with difficult situations
- Foster teamwork and partnership with cross-functional departments to resolve issues and improve customer experience
- Computer literacy and ability to manage multiple applications simultaneously
Work Mode
This is a fully remote position. You must have a dedicated workspace with no distractions.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
