Helsana Krankenkasse is hiring a Customer Service Representative for its German and French Competence Center. You will be a key point of contact for our clients, ensuring high-quality support and service.
What You'll Do
- Handle customer inquiries and provide support via phone and digital channels
- Resolve client issues efficiently and professionally
- Contribute to the continuous improvement of our service processes
- Collaborate with internal teams to deliver seamless customer experiences
What We're Looking For
- Fluency in German and French
- Proven experience in a customer-facing service role
- Strong communication and problem-solving skills
- Ability to work independently and as part of a team
