Luminare Health is looking for a Customer Service Representative (COBRA) to join our team. In this role, you will be responsible for providing quality service by accurately and respectfully responding to telephonic, written, and electronic inquiries from employees/members, providers, and clients in a high-volume call center environment.

What You'll Do

Respond to telephonic, written, and electronic inquiries from employees/members, providers, and clients.
Accurately respond to inquiries regarding benefits, eligibility, claim status, and disposition.
Seamlessly navigate multiple system applications/screens, resources, and tools while on the phone.
Thoroughly and accurately document all inquiries and actions taken using applicable software applications following Luminare Health guidelines.

What We're Looking For

High School diploma or GED equivalent.
Minimum 1 year previous customer service experience.
Ability to work in a fast-paced, high demand, structured service-oriented environment.
Excellent verbal, written and interpersonal communication skills.
Ability to effectively deal with problems in varying situations and reach resolution in a timely manner.
Strong reasoning and analytical skills to resolve issues quickly and accurately while maneuvering between multiple systems/screens.
Ability to use common sense understanding to carry out instructions furnished in oral, written or diagram form.
Flexible; open to continued process improvement.
Ability to learn new/proprietary systems, adapt to various system platforms, and effectively use MS Excel/Word.
Possess a private, dedicated workspace free from distractions with secure, consistently reliable high-speed Internet, with the ability to hardwire via Ethernet cable.
Must live within the following states: IL, IN, IA, KS, MO, MT, NM, NC, OK, PA, TN, TX, WI.
This role does not offer sponsorship.

Nice to Have

Prior experience in a fast-paced call center.
Self-Funded Insurance/Benefits and/or TPA experience.
Knowledge of medical procedure and diagnosis coding.
Knowledge of medical terminology.
Familiarity with Summary Plan Documents (SPDs)/Insurance Booklets or other benefit descriptive tools.
Experience working in a performance measured environment with quality metrics.

Technical Stack

Multiple system applications/screens
MS Excel/Word

Benefits & Compensation

Compensation: $14.68 - $27.57 per hour
Health and wellness benefits
401(k) savings plan
Pension plan
Paid time off
Paid parental leave
Disability insurance
Supplemental life insurance
Employee assistance program
Paid holidays
Tuition reimbursement
Other incentives

Work Mode

This is a remote position. Candidates must reside within the following states: IL, IN, IA, KS, MO, MT, NM, NC, OK, PA, TN, TX, WI.

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.