Lago is looking for a Customer Service Representative / Admin Assistant for a dual-role position responsible for providing exceptional customer service while assisting with administrative tasks to ensure smooth business operations.
What You'll Do
- Respond promptly to customer inquiries via email, phone, and chat, providing accurate and helpful information.
- Process orders, returns, and refunds in accordance with company policies.
- Assist in maintaining customer records and databases to ensure accurate and up-to-date information.
- Coordinate with different departments to resolve customer issues and inquiries effectively.
- Perform administrative tasks such as scheduling appointments, data entry, and document preparation.
- Support the management team in preparing reports and analyzing customer feedback.
What We're Looking For
- 3+ years of experience in customer service, administrative support, or related roles.
- Strong written and verbal communication skills in English.
- High attention to detail and the ability to manage multiple tasks simultaneously.
- Comfortable using Google Workspace (Sheets, Docs, Gmail) or similar tools.
- Reliable internet connection and a quiet work environment suitable for remote work.
Nice to Have
- Experience supporting remote teams or in an international company.
- Familiarity with CRM or project management tools.
- Basic knowledge of workflow automation or process documentation.
Technical Stack
- Google Workspace (Sheets, Docs, Gmail)
Benefits & Compensation
- Remote Work: Work from anywhere—our team is global, and we value work-life balance.
- Growth Opportunities: As a key player you’ll have the chance to shape your role and grow with us.
- Innovative Culture: Join a team that is passionate about leveraging data to solve challenges and drive success in a rapidly evolving market.
- Compensation: $8 - $10 per hour ($1,280 - $1,600) Negotiable based on experience
Work Mode
This is a fully remote position open to candidates globally, with a specific focus on South America.
Lago is an equal opportunity employer.
