Fortune Brands is hiring a Customer Service Representative to serve as the primary point of contact for consumers with questions about Moen products. In this role, you will deliver exceptional service that strengthens brand loyalty and provides a positive consumer experience.
What You'll Do
- Handle and resolve a high volume of incoming calls by diagnosing problems, determining solutions, and communicating them clearly.
- Develop and maintain expert knowledge of Moen products and procedures to provide accurate, timely aid.
- Navigate multiple databases and systems efficiently to deliver the quickest possible response.
- Deliver a consumer experience that drives positive word-of-mouth for the Moen brand.
- Take ownership of challenging or sensitive situations, resolving them with urgency and empathy.
- Consistently meet all required quality, call management, and productivity metrics.
- Adhere to all departmental processes and procedures.
- Perform other duties and special assignments as needed.
What We're Looking For
- A strong customer service orientation and desire to be the voice of the brand.
- The ability to learn and retain detailed product information.
- Skill in navigating multiple computer systems simultaneously.
- Proven capability to handle sensitive situations with empathy and resolve them urgently.
- A consistent track record of meeting performance metrics and following procedures.
Team & Environment
You will be paired with a tenured teammate during your comprehensive training period.
Benefits & Compensation
- Medical, dental, and vision coverage effective from your first day.
- Monthly and annual bonus opportunities.
- Paid time off.
- 401K plan.
- Profit sharing.
- Product discounts.
- Hourly rate of $17 with opportunities for overtime.
Work Mode
This role follows a global work mode structure.
Fortune Brands is an equal opportunity employer.
