GPC Asia Pacific is hiring a Customer Service Representative to provide excellent customer service for automotive parts inquiries and sales. You will join a company focused on continuous improvement, technology, and safety to deliver the best customer experience.
What You'll Do
- Provide excellent customer service by managing parts inquiries, requests, and quotes.
- Handle phone services and ensure a professional customer experience.
- Use APG systems to manage parts and inventory.
- Address customer escalations and maintain order records.
- Meet KPIs and focus on continuous improvement.
What We're Looking For
- A passion for customers and service.
- Experience in customer service and sales, with strong relationship-building skills.
- A reliable and punctual team member with confident communication abilities.
Nice to Have
- A self-starter with a proactive, solutions-focused mindset.
Technical Stack
- APG systems
Benefits & Compensation
- APG 'Me' Day: A paid, flexible day for team members to use as they wish.
- Paid Parental Leave: Newly introduced for permanent employees.
- Comprehensive training, support, and resources.
- Business Perks: Exclusive discounts with retailers like Woolworths, JB HIFI, Caltex, and Hoyts Cinemas.
- Regular team catch-ups, monthly events, and annual awards.
- Free, confidential Employee Assistance Program (EAP) for you and your family, including financial and legal counselling.
- A diverse team with varying ages, nationalities, abilities, and cultures.
- Security through a 30-year strong and growing business.
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic.
