Smartpraxis is seeking a Customer Service Representative to join the U-Haul team in Walker, Michigan. You'll be the face of exceptional service, working as part of a supportive team to ensure customers get help on their journeys. This position provides on-the-job education and is the perfect role for someone who enjoys hands-on work and customer interaction.
What You'll Do
- Assist customers inside and outside a U-Haul center with products and services.
- Use smartphone-based U-Scan technology to manage rentals and inventory.
- Move and hook up U-Haul trucks and trailers.
- Clean and inspect equipment on the lot, including checking fluid levels.
- Answer questions and educate customers regarding products and services.
- Prepare rental invoices and accept equipment returned from rental.
- Install hitches and trailer wiring.
- Fill propane (certification offered through U-Haul upon employment).
- Drive a forklift (certification offered through U-Haul upon employment).
- Participate in ongoing continuous U-Haul education through U-Haul University.
What We're Looking For
- A valid driver’s license and the ability to maintain a good driving record.
- A high school diploma or equivalent.
Technical Stack
- Smartphone-based U-Scan technology.
Team & Environment
You will work as part of a supportive team focused on delivering excellent customer service.
Benefits & Compensation
- Career stability and opportunities for advancement.
- Mindset App Reimbursement and Gym Reimbursement Program.
- Health insurance & Prescription plans, if eligible.
- Paid holidays, vacation, and sick days, if eligible.
- Life insurance and MetLaw Legal program.
- MetLife auto and home insurance.
- Discounts on Apple products, Dell computers, cell phone plans, hotels, and more.
- 401(k) Savings Plan and Employee Stock Ownership Plan (ESOP).
- 24-hour physician available for kids.
- Dental & Vision Plans.
- Business travel insurance, You Matter EAP, and LifeLock Identity Theft Protection.
- Critical Illness/Group Accident Insurance and Dave Ramsey’s SmartDollar Program.
- $100 hiring bonus and a $300 cash bonus upon completion of U-Haul Equipment Inspection and Verification certification.
Work Mode
This is an onsite position located at 2345 Alpine Ave NW, Walker, Michigan 49504 United States of America.
U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law.
