About the Role
The selected individual will manage customer interactions, process orders, address concerns, and collaborate with internal teams to deliver timely and accurate support.
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Process new and recurring orders accurately and efficiently
- Update account information and maintain data integrity
- Troubleshoot and resolve billing discrepancies
- Escalate complex issues to appropriate departments
- Provide product and service information to clients
- Follow up on service requests to ensure resolution
- Maintain records of customer interactions
- Coordinate with logistics for shipment tracking
- Assist in improving customer satisfaction metrics
- Adhere to company policies and service standards
- Participate in team meetings and training sessions
- Identify recurring issues and suggest improvements
- Support order modifications and cancellations
- Ensure compliance with data privacy guidelines
- Monitor open cases for timely follow-up
- Communicate delivery delays or changes proactively
- Assist with returns and warranty claims
- Use CRM software to manage customer profiles
- Collaborate with sales for client onboarding
- Report system errors to IT support
- Maintain professional tone in all communications
- Meet performance targets for response time and accuracy
- Handle high call volume during peak periods
- Contribute to process documentation updates
Nice to Have
- Associate degree in business or related field
- Experience in manufacturing or home products industry
- Bilingual communication abilities
- Certification in customer service training
- Prior use of SAP or Oracle systems
Compensation
Competitive hourly wage with benefits
Work Arrangement
Hybrid work model with partial remote availability
Team
Part of a customer-facing support team within a national operations division
About the Team
This role is embedded within a regional customer support unit that serves clients across the United States. The team emphasizes responsiveness, accuracy, and long-term client relationships.
Work Environment
The position operates in a climate-controlled office with standard equipment including dual monitors, headset, and secure network access. Occasional overtime may be required during peak seasons.
Not available for this position
