Concentrix is hiring a Customer Service Rep – Healthcare (Remote)

Job Title: Customer Service Rep – Healthcare (Remote) The Customer Service Rep – Healthcare (Remote) operates from a home-based environment, engaging with clients through telephone and internet communications. This position delivers customer service support and resolves routine inquiries regarding client products and services. (Applications are continuously accepted, with military veterans particularly encouraged to apply.) A TRANSFORMATIVE CAREER OPPORTUNITY Are you seeking a "remote work" career transition within a progressive global organization that fosters an inclusive, people-centered culture and genuine sense of belonging? Would you be interested in joining an organization consistently recognized for outstanding workplace environments, employee satisfaction, and career development opportunities? As a remote Customer Service Rep, you'll become part of a dynamically diverse team spanning 70+ countries, where every member contributes to collective success and mutual support. We're united by a mission to help renowned brands enhance customer experiences through technological innovation. Our continued expansion means we're actively seeking passionate professionals dedicated to delivering exceptional service. PROFESSIONAL AND PERSONAL ADVANCEMENT This work-from-home opportunity enables career reimagining while building lasting professional relationships. Comprehensive training, technological resources, and ongoing support ensure your success. With approximately 80% of leadership promoted internally, we offer FREE professional development programs designed to help you achieve your career aspirations. ROLE RESPONSIBILITIES As a Customer Service Rep – Healthcare working remotely, you will: • Provide inbound customer support following established call flow guidelines • Assist customers in resolving basic technical challenges • Document and manage information within database systems • Recommend supplementary products/services • Deliver expert customer experiences with enthusiasm REQUIRED QUALIFICATIONS Your success depends on skills, integrity, knowledge, and genuine customer compassion: • Minimum 1 year customer service experience • Flexible availability • High school diploma or equivalent • Quiet, distraction-free home workspace • Proficiency in multi-tasking environments • Technology learning motivation • Strong computer navigation skills • Personal computer with internet capabilities • High-speed internet connection • U.S. residency COMPENSATION AND BENEFITS We invest significantly in our team members' growth and success. Compensation package includes: • Base salary range: $15-$17 hourly • Medical, dental, and vision insurance • Employee assistance program • 401(k) retirement plan • Paid time off and holidays • Early wage access options • Performance-based incentives • Employee referral bonuses • Networking opportunities • Wellness programs • Mentorship initiatives • Diversity and inclusion events REIMAGINE YOUR PROFESSIONAL POTENTIAL! If this opportunity resonates with your career goals, we invite your application. Join a global team of dedicated professionals committed to exceptional customer experiences. Location: USA, OH, Work-at-Home Language Requirements: English Time Type: Full-time Physical & Mental Requirements: Sedentary work involving computer, telephone, and office equipment operation. Eligibility: U.S. work authorization required. Residency in specified states mandatory. We are an equal opportunity employer committed to workplace diversity and inclusion.