Remote Recruitment is looking for a Customer Service & Operations Executive to join its UK-based team. In this remote role, you will support customers, manage queries through platforms like Zendesk, and handle day-to-day operational tasks to ensure smooth service delivery.
What You'll Do
- Respond promptly to customer queries via Zendesk or similar helpdesk platforms.
- Troubleshoot customer issues with professionalism and accuracy.
- Escalate complex queries to the appropriate internal teams and follow through to resolution.
- Monitor ticket volumes and help ensure SLA compliance.
- Support daily operations including order management, system updates, reporting, and logistics coordination.
- Maintain internal documentation and customer support procedures.
- Identify process inefficiencies and recommend improvements.
- Collaborate cross-functionally with teams in the UK to ensure smooth service delivery.
What We're Looking For
- 3–5 years of experience in a customer service or operations-related role.
- Hands-on experience using Zendesk or similar customer service platforms.
- Strong written and verbal communication skills.
- Highly organised with excellent attention to detail.
- Ability to work independently and manage time effectively in a remote setting.
- Comfortable using cloud-based tools (e.g., Google Workspace, CRM systems).
- Access to a reliable internet connection and your own laptop.
Technical Stack
- Zendesk
- Google Workspace
- CRM systems
Work Mode
This is a fully remote position open to candidates globally.
