Sidekick is hiring a Customer Service & Operations Associate

About Sidekick Our core objective is straightforward: accelerate recovery for individuals dealing with persistent physical challenges. Endorsed by elite athletes and everyday wellness enthusiasts, our innovative solutions have garnered recognition in prominent publications like Men's Health and Running Magazine. With an impressive 94% of users experiencing pain relief, we're committed to establishing ourselves as the premier injury recovery brand. Customer Service & Operations Associate We're seeking an ambitious, meticulous professional to oversee customer service interactions and operational responsibilities. This position centers on exceptional ticket resolution and strategic identification of workflow inefficiencies. The ideal candidate will transform potential bottlenecks into streamlined processes while managing critical Enterprise Resource Planning tasks such as inventory control, credit documentation, and inter-branch logistics to ensure seamless organizational functionality. Key Responsibilities - Successfully resolve approximately 24 customer tickets hourly while maintaining a 90%+ satisfaction rating - Proactively detect repetitive processes and implement strategic automation solutions - Continuously enhance and expand internal knowledge repositories to minimize ticket volumes - Execute ERP administrative tasks with absolute precision, including inventory management and transfer protocols Candidate Profile - Self-motivated individual excelling in dynamic environments - Demonstrated capability in identifying operational inefficiencies - Exceptional skill in developing comprehensive knowledge base content - Advanced customer service expertise with technical process understanding - Proficiency in e-commerce platforms (Shopify, Amazon) - Demonstrated experience with ERP and customer service technologies - Persistent professional committed to continuous personal development Benefits - Competitive financial compensation - Performance-driven bonus structure - Flexible remote work arrangements - Collaborative and supportive professional ecosystem - High-energy, innovative organizational culture - Substantial career advancement opportunities with meaningful project ownership Salary: $1000 USD/month