Coles Group is looking for a Customer Service Manager to join our team. Reporting directly to the Store Manager, you will have full accountability for the day-to-day running of the customer service department and front-of-store operations. Your leadership will ensure our store is exceptionally presented, welcoming, and engaging for our diverse customers.
What You'll Do
- Lead, coach, and develop your team to meet sales targets, cost control, and rostering requirements.
- Maintain excellent service standards, keeping the checkout area clean and safe for team members and customers.
- Drive a one-team culture that puts team members' health, safety, and wellbeing first.
What We're Looking For
- Previous experience working in a fast-paced, customer-facing environment.
- Proven leadership experience.
- A customer-obsessed mindset with a continual focus on better understanding our diverse customers to provide an outstanding shopping experience.
Team & Environment
You will report directly to the Store Manager and lead the customer service team.
Benefits & Compensation
- 5% discount all year round on Supermarket and Liquor purchases, with additional double discount periods.
- Access to a digital recognition platform 'mythanks' to accumulate points for gifts and gift cards.
- Comprehensive induction, management, and people leadership training.
- Access to novated car leases for eligible team members.
- Annual team member share plan offer for eligible team members.
- Paid parental leave for permanent team members.
Work Mode
This role is onsite at our store location.
We are committed to creating a workplace that is safe and respectful for our team and encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation, and gender identities. We're continuing to build a gender equitable team, and a culture that is just as diverse, inclusive, and welcoming as the communities we serve.
