Kentro is hiring a Customer Service Engineer (CSE) to provide onsite and remote IT support for the VA-ESOM contract. In this System Administrator role, you will be a critical point of contact for VA employees and contractors, responding to user requests, troubleshooting hardware and software issues, and performing essential system administration tasks.
What You'll Do
- Install, maintain, test, and troubleshoot computer systems and equipment.
- Deliver remote and desk-side technical support, respond to IT support tickets, and perform diagnostic and repair activities.
- Set up and maintain user accounts, interface with software applications, compile reports, and respond to customer requests.
- Maintain Active Directory and other system accounts, and support connectivity and client applications.
- Assist in the configuration and support of local and wide area network services.
- Monitor open tickets in VA's ServiceNow ticketing system to ensure process adherence and report discrepancies.
- Utilize debugging protocols and processes to troubleshoot problems and implement corrective actions.
- Facilitate equipment returns, deployments, unboxing, inventorying, and verification.
- Handle physically demanding tasks including lifting up to 50 lbs, bending, twisting, squatting, reaching, climbing, and crawling.
- Stand and move throughout the work area for prolonged periods.
What We're Looking For
- A Bachelor's degree in computer science, electronics engineering, or other technical discipline OR 8 years of additional relevant experience.
- 2+ years of experience in IT Technical Support, Help Desk, or System Administration.
- Ability to meet the physical requirements outlined in the job description.
- US Citizen or Green Card holder.
- Willing and able to obtain a Public Trust Suitability clearance.
- Must meet updated ID requirements as specified by GSA.
- Willing to update current forms of ID if needed to complete the suitability process.
Nice to Have
- Experience conducting routine system administration tasks and logging data in system admin logs.
- Knowledge of a number of debugging protocols and processes.
- Adept knowledge in IT principles and practices, proficiency with Microsoft Office applications, and a basic understanding of system administration in a Windows environment.
Technical Stack
- Microsoft Office applications
- Active Directory
- Windows environment
- ServiceNow
- Local and wide area network services
Team & Environment
You will be supporting the VA-ESOM contract across 100+ CONUS and OCONUS locations.
Benefits & Compensation
- Paid time off
- Healthcare benefits
- Supplemental benefits
- 401k with employer match
- Discount perks and rewards
- Education reimbursement for certifications, degrees, or professional development
- Funds for team activities (virtual and in-person happy hours, events, celebrations)
Work Mode
This is an onsite position located at the JAX OPC, 1536 North Jefferson Street, Jacksonville, FL 32209.
Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.
