Corodata is hiring an entry-level Customer Service Coordinator I to join our team. In this role, you will be the first point of contact for our customers, providing support, processing orders, and performing key administrative duties. You will report to the Operations Manager and play a vital role in upholding our customer service standards through inbound calls and other communication channels.
What You'll Do
- Answer inbound calls and focus on customer needs.
- Take Record Storage and Document Destruction orders.
- Provide information to clients via phone, email, or fax.
- Greet clients, visitors, and guests; determine purpose and direct or escort them.
- Answer, screen, and direct phone calls to staff.
- Close inbound leads for appointments.
- Process inbound leads and referrals.
- Perform administrative and clerical support tasks.
- Handle Data Storage, Record Storage, and Document Destruction client on-boarding procedures.
- Provide accurate inventory information to customers.
- Create work order items for customers (next day, rush, web, etc.).
- Provide input and direction to teammates on enhancing customer services.
- Participate in and may lead Six Sigma projects to improve processes and efficiencies.
- Promote Corodata’s Mission and Vision Statements.
- Promote compliance with company policies and procedures.
- Ensure the highest standards of safety, productivity, and customer service daily.
- Adhere to meal and rest periods per Company policy.
- Work with confidential data.
- Report and escalate any issues to manager.
- Participate in weekly team training.
What We're Looking For
- High School Diploma or G.E.D. or equivalent education and work experience.
- Two (2) years' experience in administrative or customer service roles.
- Ability to work effectively in a team environment as a positive team player.
- Flexibility to adapt to changing customer and staffing needs, with a cooperative attitude.
- Strong interpersonal (verbal and written) communication skills, positive attitude, flexibility, and eagerness to learn.
- Ability to read and interpret documents written in English such as manuals, procedures, and work instructions.
- Ability to add, subtract, multiply, and divide in all units of measure.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to effectively communicate in potentially stressful and/or emotional situations.
- Able to work independently.
- Comfortable working with customers as well as sales, accounting and other departments.
- Ability to utilize computer programs including Microsoft Office & RMS.
- Effective decision-making skills for handling customer and teammate escalations.
- Calm, thoughtful response capability that displays respect.
- Ability to learn and understand the business model, and make suggestions to improve processes.
- Ability to handle and safeguard sensitive and confidential information.
- Ability to multitask and meet deadlines.
- Excellent customer service and interpersonal skills.
- Proven ability to work effectively in a team environment with associates.
- Capability of effective planning and priority setting.
- Ability to manage several complex projects simultaneously while working under pressure to meet deadlines.
- Excellent analytical ability.
- Must be detail oriented.
Nice to Have
- Proficient in MS Office.
- Experience integrating within a team in high-demand, customer-facing environments.
- Service industry experience highly desirable.
- Experience with process improvement teams.
Technical Stack
- Microsoft Office
- RMS
Team & Environment
You will report directly to the Operations Manager and collaborate closely with teammates, sales, accounting, and other departments to deliver exceptional customer service.
Benefits & Compensation
- Hourly wage: $19.00 to $21.00
Work Mode
This is an onsite position.
Corodata is an equal opportunity employer.
