The Cigna Group is hiring a Customer Service Analyst to serve as a strategic partner to business leadership. In this role, you will deliver key reporting, analytics, and performance insights for Centene Pharmacy Help Desk operations, helping streamline processes and support departmental goals.
What You'll Do
- Deliver data, reporting, and insights to business leaders, highlighting performance against KPIs and operational metrics.
- Identify trends, performance gaps, and improvement opportunities; develop recommendations and present findings to reporting and business partners.
- Collaborate with training, coaching, and workforce management teams to address trends and drive operational enhancements.
- Provide timely analysis to internal stakeholders on escalated concerns, including root cause identification and failure-point analysis.
- Train, mentor, and support team members on technical processes, quality standards, and best practices.
- Develop business-facing materials, presentations, and performance summaries for leadership review.
- Serve as a liaison and point of escalation for complex issues, ensuring timely and effective resolution.
- Advocate for business needs and strengthen partner relationships across the organization.
What We're Looking For
- High School Diploma or GED
Nice to Have
- Experience in Operations and with the Centene Pharmacy Help Desk
Technical Stack
- Excel, PowerPoint, Word, Outlook
Benefits & Compensation
- Medical, vision, dental, and well-being and behavioral health programs
- 401(k)
- Company paid life insurance
- Tuition reimbursement
- Minimum of 18 days of paid time off per year
- Paid holidays
- Annual bonus plan eligibility
- Hourly compensation: $22 - $33 USD
Work Mode
This is a fully remote position.
The Cigna Group is dedicated to improving the health and vitality of those we serve. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
