Jerry.ai is looking for a Customer Service Agent to help our existing customers manage their current insurance policies. You will work directly with customers from our 55+ insurance carrier partners, processing changes and ensuring they get the most value from their coverage.
What You'll Do
- Respond to inbound calls from existing customers.
- Process service requests such as adding or removing vehicles and drivers, adding lienholder information, and sending policy documents.
- Help customers with questions regarding existing insurance policies related to coverages, benefits, or changes to their policy.
- Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation.
What We're Looking For
- 2+ years of experience working in a call center environment.
Benefits & Compensation
- Medical, dental, and vision insurance.
- 401K match.
- Ability to work remotely (we provide work equipment).
- Ongoing training and mentorship from our leadership team.
- We will pay for your P&C license (expected within 60 days after starting).
- Compensation: $19.00 - $21.00 hourly wage.
Work Mode
This is a fully remote position.
Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws.
