About the Role
The ideal candidate will support customers by handling questions about products, processing orders, and resolving issues in a timely and professional manner.
Responsibilities
- Respond to customer inquiries via phone and email
- Assist shoppers in selecting appropriate window covering solutions
- Process new orders accurately and efficiently
- Update order statuses in the company system
- Track shipments and provide delivery updates
- Address customer concerns about product features and dimensions
- Resolve discrepancies in order details
- Escalate complex issues to supervisors when necessary
- Maintain up-to-date knowledge of product offerings
- Provide clear instructions for product care and installation
- Follow up on pending orders and confirmations
- Assist with returns and exchanges according to policy
- Document customer interactions in the CRM system
- Ensure compliance with company service standards
- Collaborate with warehouse staff on order fulfillment
- Communicate expected resolution timelines
- Handle warranty-related questions
- Support team goals for response time and accuracy
- Adhere to data privacy and security protocols
- Participate in ongoing training sessions
Compensation
Competitive hourly wage with potential for performance-based incentives
Work Arrangement
Full-time, on-site position
Team
Part of a dedicated customer support team focused on order management and client satisfaction
About Us
We specialize in custom window treatments designed to fit a variety of home styles and functional needs. Our focus is on quality craftsmanship and personalized service to ensure customer satisfaction from selection to installation.
What We Offer
- Stable work environment with structured training
- Opportunities for internal growth
- Employee discount on products
- Paid time off after probation period
- Health benefits eligibility after onboarding
Not available
