What You'll Do
Respond to customer questions through phone, email, and live chat, ensuring clear and accurate communication. Maintain up-to-date customer records and consistently log interactions in the CRM system for reliable tracking.
Support order processing by coordinating with internal teams to keep fulfillment on track. Resolve customer concerns efficiently, escalating complex cases when needed to ensure timely outcomes.
Collaborate with sales, surveyors, and installation staff to deliver a smooth customer journey. Assist management with report preparation and general administrative tasks, including scheduling appointments as necessary.
Requirements
- Minimum of two years of experience in customer service or an administrative role
- Strong written and verbal communication abilities
- High level of organization and precision in daily tasks
- Skilled at managing multiple responsibilities with effective time management
- Proficient with CRM platforms and standard office software, including Microsoft Office Suite
- Problem-solving mindset focused on customer needs
Preferred Qualifications
Formal training or certifications in customer service or administration may enhance your application.
Benefits
- Fully remote work environment
- Comprehensive leave package
- Access to pension planning
- Opportunities for training and professional growth
