Handle customer inquiries through phone, email, and live chat, delivering accurate information and timely support. You'll maintain up-to-date customer records, ensuring all interactions are properly logged in the CRM system for seamless follow-up.
Key Responsibilities
- Process and track customer orders, coordinating with internal teams to support smooth fulfillment.
- Resolve complaints efficiently, escalating issues when needed to ensure prompt resolution.
- Update and manage customer data with a high level of accuracy and attention to detail.
- Coordinate scheduling for appointments and support teams as required.
- Generate reports and provide administrative assistance to management.
- Collaborate with sales, surveyors, and installation staff to maintain consistent service delivery.
Qualifications and Skills
You bring at least two years of experience in customer service or administrative roles, with strong written and verbal communication abilities. You’re skilled at organizing tasks, managing time, and solving problems with the customer in mind.
- Proficiency in CRM platforms and Microsoft Office Suite is essential.
- Experience with remote work environments and digital collaboration tools.
- Any formal training in administration or customer service is a plus.
Work Environment & Benefits
This is a fully remote position with no requirement to commute or relocate. You’ll receive a competitive annual salary between £25,000 and £30,000, along with access to pension planning and a structured leave package. Ongoing training and professional development opportunities support your growth within the role.
