AutoMarket is hiring a Customer Service & Administrative Manager to be the primary client contact and administrative lead for our growing online marketing agency. This multifaceted, fully remote role is central to managing client communications, internal processes, and driving operational improvements as we scale.

What You'll Do

Serve as the primary point of contact for all client questions, concerns, and inquiries.
Promptly respond to and manage client emails, calls, and voicemails.
Address and resolve client inquiries while delivering outstanding customer service.
Facilitate internal client processes such as onboarding, offboarding, billing, and invoicing.
Perform routine administrative tasks including daily job board postings using provided templates.
Identify process improvements to boost client satisfaction, streamline workflows, and minimize errors.
Learn different business areas, fill operational gaps, and train new team members as the company grows.
Assist with administrative tasks, collaborations, and internal projects like process documentation, SOPs, and reporting.

What We're Looking For

4+ years of customer service experience minimum.
2+ years of full-time remote experience (hybrid or temporary pandemic experience not applicable).
Exceptional verbal, written, and interpersonal communication skills.
Bachelor’s Degree or equivalent professional experience required.
Proven track record of self-management, productivity, and consistency working independently.
Ability to understand customer needs, take ownership, and solve problems.
Extremely organized, reliable, and phenomenal attention to detail.
Ability to pass upfront and random drug screenings as required.
Working at-home computer with reliable high-speed internet (50 Mbps+).
Technically adept with proficiency in CRMs, Microsoft Office, etc.