Hireframe is hiring a Customer Operations Specialist to power the operational engine behind our client success. This internal-facing role supports Account Directors in delivering exceptional client experiences by managing workflows, generating insights, and ensuring smooth team execution. You will contribute directly to customer growth and retention through operational excellence.
What You'll Do
- Compile usage, engagement, and ROI metrics using dashboards and internal platforms.
- Generate visuals and insights for reporting and meeting preparation.
- Build and maintain internal and client-facing slide decks.
- Draft and distribute structured agendas.
- Maintain file hygiene and version control.
- Manage task status boards (Asana) and update deliverable logs.
- Audit weekly operational workflows for compliance and timeliness.
- Identify and surface process gaps or missed steps to Account Directors or Pod Directors.
- Summarize weekly QA outcomes and recommend adjustments.
- Track themes across tickets, usage, and internal feedback.
- Maintain a 'value signals' tracker to highlight wins or ROI patterns.
- Flag product or usage anomalies for Account Director review during renewal planning.
What We're Looking For
- 2–5 years of experience in customer operations, administrative support, project coordination, or client services.
- Proficiency with PowerPoint / Google Slides, with strong formatting and visual clarity.
- Comfortable working with Excel (basic pivot tables, vlookups, formatting charts).
- Skilled in using task/project management tools: Asana, Trello, Monday.com, etc.
- Familiar with at least one BI or reporting tool: PowerBI, Looker, Tableau, SuperBlocks.
- Experience with CRM systems like Salesforce, and client ticketing tools like Zendesk.
- Strong written communication for producing agendas, documentation, and clear updates.
Nice to Have
- Experience in a SaaS, tech-enabled services, or any fast-paced, process-driven environment.
- Familiarity with customer success teams or agency-style client operations.
Technical Stack
- Presentation: PowerPoint, Google Slides
- Data Analysis: Excel
- Project Management: Asana, Trello, Monday.com
- BI & Reporting: PowerBI, Looker, Tableau, SuperBlocks
- CRM & Ticketing: Salesforce, Zendesk
Team & Environment
You will support Account Directors (ADs) and report directly to Pod Directors. Hireframe cultivates a supportive, remote-first environment focused on professional development and success.
Benefits & Compensation
- Permanent remote work flexibility
- Paid Time Off
- Health Maintenance Organization (HMO) coverage
- Annual performance bonuses
- Dedicated coaches for support and skill-building
- Opportunities for professional growth
Work Mode
This is a global, remote-first position open to candidates based in the United States, Mexico, or the Philippines.
Hireframe is an equal opportunity employer.
