heizma is hiring a Customer Operations Manager:in

heizma is looking for a Customer Operations Manager to build and lead a new, centralized Customer Operations department from scratch. You will ensure customers have the best possible experience while designing efficient processes that help the company scale. This role combines hands-on operational work with strategic structure-building.

What You'll Do

• Serve as the central point of contact for customers via phone and email, ensuring every concern is heard and resolved.
• Process customer inquiries in a structured manner, including requesting missing data and forwarding them to specialist departments.
• Organize and coordinate site inspections, and manage rescheduling and cancellations with headquarters and technicians.
• Research new funding opportunities, process applications, communicate with authorities, and guide customers through the process.
• Handle and process financing applications with partner banks and future internal models.
• Manage administrative tasks related to the company's product portfolio.
• Design, build, and continuously improve processes within the new Customer Operations department.

What We're Looking For

• Excellent written and verbal communication skills and a genuine enjoyment of speaking with customers.
• Strong organizational talent with a passion for structure and efficiency.
• Ability to take responsibility and find solutions independently.
• Very good understanding of digital tools and processes.
• A proactive working style and desire to actively improve things.
• An entrepreneurial mindset, seeing problems as opportunities and wanting to actively build up the department.

Team & Environment

You will be the first person in the new centralized Customer Operations department.

Benefits & Compensation

• A fixed salary of at least €42,000.00, with significant overpayment depending on qualifications and experience.
• Equity: Possibility to receive shares in the company for very strong performance.
• Flexible working: a hybrid model of office and remote work.
• A dynamic environment in a fast-growing market where you can create real impact.
• The opportunity to shape a new department from the ground up.
• The prospect of building and leading a team based on performance.
• A motivated startup team that works with fun, thinks big, and creates real change.

Work Mode

This is a hybrid position based in Wien, Österreich.