CopilotIQ+Biofourmis is hiring an Implementation Manager to lead the deployment of Biofourmis’ solutions from start to finish. You will act as the primary client liaison to ensure smooth, timely, and high-quality implementations that drive clinical and operational impact. This is a highly collaborative, cross-functional role that directly shapes customer experience and long-term success.
What You'll Do
- Own the full implementation lifecycle for Biofourmis solutions—kickoff through go-live—including configuration, testing, training, and post-launch support.
- Act as the main point of contact for client stakeholders during implementation, ensuring alignment, clarity, and an excellent customer experience.
- Translate clinical workflows into platform configurations that enhance usability and support care delivery.
- Design and deliver tailored training programs for clinical and operational staff.
- Facilitate both remote and on-site training sessions, leveraging adult learning principles.
- Collaborate closely with internal teams including EMR, Customer Support, Logistics, Technical Program Management, and Product to meet implementation milestones.
- Provide hands-on support during key project phases, including on-site and remote go-live support.
- Develop deep product expertise in the CopilotIQ+ platform, including software features and digital device integrations.
What We're Looking For
- Bachelor’s degree.
- 2+ years’ experience implementing software solutions in healthcare settings.
- 2+ years’ experience partnering directly with clinical and operational teams to tailor technology solutions to real-world workflows.
- Certified Project Management Professional (PMP), or equivalent experience.
- Strong communication, collaboration, and problem-solving skills, with the ability to build trust across teams and clients.
- Proven experience working cross-functionally in dynamic, fast-paced, and startup-like environments.
- A hands-on, team-oriented mindset with a readiness to step in wherever needed to drive results.
- Willingness to travel approximately 15% to support client implementations and go-lives.
Nice to Have
- Bachelor’s degree focus in a healthcare or technical field.
Work Mode
This position is based in the US only.
CopilotIQ+Biofourmis is an equal opportunity employer.
