Responsibilities
- Manage and motivate the team to provide excellent customer service and intuitive recommendations to our customers regarding Indigo’s products, promotions, and programs
- Ensure strategic priorities, sales goals, and profitability targets are met by assessing and analyzing sales performance and key process scorecard data; create action plans to address gaps
- Act as an advocate for the customer by placing them at the forefront of all decision-making processes
- Lead omni-sales programs and ensures technology is leveraged effectively on sales floor to drive efficiency and encourage customers to shop their way
- Embrace and champion technology that creates high tech and high touch solutions for Indigo’s customers
- Lead execution of national events and store-level initiated author and kids events
- Manages store-level customer initiatives: social media channels, local assortment and consignment, and Indigo Love of Reading drives
- Partner on regular visual merchandising assessments; provide product, customer experience, and sales insight
- Lead inventory management processes and returns
- Open and close the store and responsible to manage the sales floor
- Ensure health and safety of employees and customers is top priority and that store complies with all provincial health and safety policies and procedures
Requirements
- Manage and motivate a team to deliver excellent customer service
- Ensure sales goals and profitability targets are met through performance analysis
- Act as a customer advocate in decision-making
- Lead omni-sales programs and use technology effectively on the sales floor
- Lead execution of national and local events
- Manage store-level customer initiatives including social media, local assortment, consignment, and community drives
- Provide input on visual merchandising with product and sales insight
- Lead inventory management and returns processes
- Open and close the store and manage the sales floor
- Ensure health and safety compliance with provincial policies
Work Arrangement
On-site
Additional Information
- Must model Indigo’s beliefs and convey a positive image
- Celebrate diversity of thought and maintain an open mindset
- Foster a culture of continual learning and risk-taking without fear of mistakes
- Embrace, champion, and influence change through the team and organization
