At Savant Labs, the Customer Operations Coordinator - East Coast is a key member of our Customer Operations Team, dedicated to providing a seamless customer experience from order processing through final delivery. You'll be responsible for ensuring customers are taken care of throughout the entire order lifecycle.

What You'll Do

Deliver superior customer service as part of the Customer Operations team.
Build and maintain strong relationships with both internal and external customers.
Troubleshoot customer issues and resolve them completely.
Process customer orders and follow through until confirmed delivery.
Interact daily with vendors and suppliers in third-party or drop-ship scenarios.
Monitor inventory levels to ensure service level agreements are achievable.
Track orders shipped to enterprise customers via parcel, LTL/FTL, and containers.

What We're Looking For

Must reside in the Eastern Time Zone.
Ability to work the schedule of 4am-12pm EST Monday-Friday.
Exceptional customer service experience and skill set.
Excellent written and verbal communication skills.
Strong organizational skills and attention to detail.
Able to prioritize responsibilities and multi-task effectively.
Must be willing to work in a team atmosphere.
Ability to work in an office environment.
Must be able to comply with all Packsize confidentiality and non-compete policies.

Nice to Have

Bachelor’s Degree, or an equivalent combination of education, training, and experience.
Experience in customer service, supply chain, procurement, logistics coordination, or a similar field.
Background in packaging, manufacturing, transportation, or supply chain.
Knowledge of Microsoft Office, Google Suite, ERP/CRM/TMS systems (like SAP, Salesforce, BluJay), and BI Tools/Reporting.
Bilingual proficiency in Spanish.
Advanced proficiency with Microsoft Excel (lookups, array formulas, pivot tables, VBA).
Ability to learn new software programs and processes with ease.

Technical Stack

Microsoft Office
Google Suite
ERP/CRM/TMS systems (SAP, Salesforce, BluJay)
BI Tools/Reporting
Microsoft Excel

Team & Environment

You'll be a member of the Customer Operations Team, working collaboratively to ensure a high-quality customer experience.

Benefits & Compensation

Compensation range: $22-$30 USD / HR
Paid time off
Medical, Dental, and Vision insurance
Short Term and Long Term Disability coverage
Life insurance
401(k) matching

Work Mode

This role is local-country and requires residency within the Eastern Time Zone.

Packsize is an Equal Opportunity employer committed to diversity in its workforce. We prohibit discrimination on the basis of race, ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, disability, or genetic information.