Kueski is looking for a Customer Operations Business Planning Specialist to analyze performance data and optimize operational workflows. You will be responsible for generating business insights to improve customer support efficiency and strategic planning.
What You'll Do
- Analyze customer operations data to identify trends and performance gaps.
- Develop and implement business plans to optimize support workflows and resource allocation.
- Generate reports and insights to guide strategic decision-making for the operations team.
- Collaborate with cross-functional partners to align operational goals with business objectives.
- Monitor key performance indicators and recommend process improvements.
What We're Looking For
- Proven experience in business planning, operations analysis, or a similar analytical role.
- Strong analytical skills with expertise in data interpretation and reporting.
- Ability to translate complex data into actionable business insights and strategies.
- Excellent communication and collaboration skills.
- Detail-oriented with a focus on process improvement and efficiency.
Kueski is an equal opportunity employer.
