At Momos, we are seeking a Customer Operations Associate to play a pivotal role in delivering exceptional service to our users. You will join our Customer Operations team in a mission-driven, fast-paced environment, ensuring our function runs like clockwork and directly contributing to customer success.
What You'll Do
- Oversee the team’s ticket operations to ensure timely and effective resolution of customer inquiries.
- Create new processes and update existing ones to be scalable.
- Communicate and promote alignment between cross-functional teams.
- Handle first-touch responses and proactive customer communication.
- Manage resolution tracking and effective problem-solving.
- Manage tickets across internal and external channels.
- Regularly communicate with the team to identify weak points or process gaps.
- Work closely with the Head of Customer Operations and senior leadership.
- Raise the team’s operational excellence for Customer Support to new highs.
- Work with teammates to implement scalable processes.
What We're Looking For
- 5 to 8 years of overall experience in customer operations or customer support.
- Strong operator mindset and a track record of tackling challenging scenarios.
- Proactive mindset, eager to learn, and committed to continuous professional development.
- Excellent interpersonal skills, maintaining a positive demeanor and outstanding communication abilities.
- Ability to work independently.
- Willing to work in US hours.
- Passionate about working with customers and dedicated to exceeding their goals.
Team & Environment
You will report directly to the Head of Customer Operations and work within our collaborative and flat company culture.
Benefits & Compensation
- Competitive salary and bonus scheme
- Nightshift allowance
- Private medical insurance
- Paid time off and flexible working culture
- Opportunities for rapid career advancement
- A dynamic and inclusive company culture
- Access to the latest technology and tools for personal development
- Comprehensive onboarding program for new employees
- Employee recognition programs for outstanding performance
- Participation in industry conferences and events
- A supportive environment that encourages innovation and creativity
- Discretionary trips to our offices across the globe, with global travel medical insurance
- Cross-cultural team bonding and networking
Work Mode
This is a remote position that operates on US hours as part of our global team.
Momos is an equal opportunity employer.
