Cisco Systems, Inc. is hiring a Customer Journeys Marketing Director to lead a team whose charter is to compel audiences to go deeper by providing strategic, well-placed assets. You will develop and own the end-to-end customer journey strategy and drive continuous improvement through testing and optimization.
What You'll Do
- Lead and mentor the Customer Journeys team.
- Develop and own the end-to-end customer journey strategy.
- Evaluate journey performance and drive continuous improvement through A/B testing, experimentation, and optimization.
- Work across other Cisco marketing groups to integrate a consolidated product and services value proposition across the full customer lifecycle.
- Provide strategic direction and alignment to all journey and channel members – across web, email, paid display, search, and content syndication.
What We're Looking For
- Bachelors Degree and 10+ years of experience in a related marketing role.
- 5+ years of experience managing teams, with demonstrated ability to lead, mentor, and develop team members.
- Demonstrated experience designing and optimizing end-to-end customer journeys.
- Hands-on expertise with marketing automation and CRM platforms.
- Strong understanding of segmentation, personalization, and customer lifecycle strategies.
Nice to Have
- Proven cross-functional collaboration and stakeholder management.
- Communication skills that can drive measurable impact through customer-led initiatives.
- Strategic thinker that prioritizes customer points of view.
Technical Stack
- Marketing automation platforms.
- CRM platforms.
Team & Environment
Lead the Customer Journeys team, which has a mix of high-performing journey and channel strategists.
Benefits & Compensation
- Compensation: $230,000.00 to $289,800.00 (starting range for new hires in U.S./Canada locations) + equity: Eligible for grants of Cisco restricted stock units.
- Medical, dental and vision insurance.
- 401(k) plan with Cisco matching contribution.
- Paid parental leave.
- Short and long-term disability coverage.
- Basic life insurance.
- Paid time away: 10 paid holidays, 1 floating holiday (non-exempt), 1 paid birthday day off, year-end shutdown, 4 personal wellness days.
- Non-exempt employees receive 16 days of paid vacation per year.
- Exempt employees participate in flexible vacation time off program.
- 80 hours of sick time on hire and annually.
- Optional 10 paid volunteer days per year.
- Annual bonuses for non-sales roles.
- Performance-based incentive pay for sales roles.
Work Mode
This is a global, remote position open to candidates in US Locations only.
Cisco is an equal opportunity employer.
