The Customer Innovations Lead – Digital Supply Chain (AMS) at DyFlex Solutions is responsible for leading, managing, and evolving the Digital Supply Chain AMS practice across Australia and New Zealand. This role ensures operational excellence, customer satisfaction, and drives innovation beyond BAU support for SAP Digital Supply Chain solutions in a remote environment.
What You'll Do
- Lead and manage the Customer Innovations (AMS) team for SAP Digital Supply Chain
- Own the operational excellence of AMS services including SLA performance, incident management, enhancements and releases
- Act as the primary escalation point for key Digital Supply Chain customers
- Build trusted relationships with customer stakeholders, ensuring high satisfaction and long-term partnership
- Drive a proactive support mindset, identifying opportunities for optimisation, automation and innovation beyond break-fix support
- Oversee and continuously improve support processes, governance and delivery standards
- Collaborate closely with delivery, pre-sales and SAP counterparts to ensure seamless handover from projects into AMS
- Shape continuous improvement roadmaps aligned to customer goals and SAP innovation capabilities
- Support renewals, upsell and cross-sell initiatives by identifying additional value opportunities within existing customers
- Lead, mentor and develop AMS consultants, fostering capability growth and knowledge sharing across the team
- Contribute to the evolution of DyFlex’s Digital Supply Chain AMS offering, assets and accelerators
What We're Looking For
- Proven experience leading SAP AMS / support teams, ideally within a consulting or SAP partner environment
- Strong functional knowledge across SAP Digital Supply Chain, such as Planning (IBP, PP/DS), Manufacturing, Logistics, Procurement or Order-to-Cash
- Experience owning customer relationships with accountability for service quality, outcomes and satisfaction
- Solid understanding of S/4HANA Cloud and integrated supply chain processes
- Demonstrated ability to balance BAU support stability with innovation and continuous improvement
- Excellent communication skills with the ability to engage confidently with senior business and IT stakeholders
- A coaching mindset with a passion for developing people and high-performing teams
Nice to Have
- Experience with ITIL-aligned support models, governance, and SLA-driven delivery highly regarded
- Commercial awareness, including experience supporting renewals or identifying growth opportunities
- SAP certifications or formal SAP training highly regarded
Technical Stack
- SAP Digital Supply Chain
- S/4HANA Cloud
- IBP
- PP/DS
- Planning
- Manufacturing
- Logistics
- Procurement
- Order-to-Cash
- S/4HANA
- BTP
- Joule
Team & Environment
- AMS (Application Management Services) team for Digital Supply Chain
Benefits & Compensation
- Work with SAP’s latest technologies on cloud such as S/4HANA, BTP and Joule
- A flexible and supportive work environment including the ability to work from anywhere in Australia or New Zealand
- Competitive remuneration
- Novated lease
- Birthday leave
- Salary packaging
- Wellbeing programme
- Additional purchased leave
- Company-provided laptop
- Comprehensive SAP training and certifications
- Join a renowned organisation delivering projects to some of APAC's leading enterprises
Competitive remuneration, novated lease, salary packaging, and additional purchased leave are included.
Work Mode
Remote work available for candidates based in Australia or New Zealand.
DyFlex is committed to providing a safe, flexible and respectful environment for staff free from all forms of discrimination, bullying and harassment. We are proud of our diverse and inclusive team as only together we can continually improve ourselves and achieve best outcomes for our customers.
