MealSuite is looking for a Bilingual Customer Implementation Trainer to deliver high-quality training and configuration for our software, ensuring customer usability and successful account setups. You will act as a subject matter expert, collaborating cross-functionally to simplify product adoption.
What You'll Do
- Create, deliver, monitor, and update user training plans based on customer needs.
- Oversee training for customer-guided and live accounts.
- Own or assist with setups and configuration of Connect, Touch, and POS modules as required.
- Work closely with Implementation Coordinators and Enterprise Implementation Managers on project training needs.
- Collaborate with Sales and Support to transition customer accounts post-implementation.
- Communicate account configuration requirements and expectations clearly to stakeholders.
- Ensure superior service by developing and strengthening customer relationships.
- Work with new and existing customers to troubleshoot workflow issues and guide them toward system best practices.
- Educate customers on MealSuite’s toolkit, capabilities, and best practices to simplify adoption.
- Leverage customer feedback for continuous improvement of the implementation process.
What We're Looking For
- In-depth knowledge of MealSuite products.
- 1+ years of hands-on experience in customer implementations and training within a SaaS environment.
- Exceptional professional relationship building through active and empathetic listening, and engaging communication.
- Genuine excitement about engaging with people and demonstrating complex software in a simple, thorough manner.
- Ability to thrive in a collaborative, fast-moving environment.
- Willingness to travel occasionally; a valid passport with no travel restrictions (Canada/USA; Vietnam if required).
- Working proficiency in French.
Nice to Have
- Experience delivering training, ideally with a highly complex product or subject matter.
Team & Environment
You will be part of the Customer Implementation Team, reporting to the Manager, Customer Implementation Operations.
Benefits & Compensation
- Compensation: $72,200–$75,000 CAD per year / $70,300–$74,000 USD per year.
- Unlimited paid time off.
- Retirement savings support with RRSP/401(k) matching at 100% up to 3%.
- Health benefits including day one medical, dental, and vision options, life & disability insurance, & paid maternity and parental leave.
- Hybrid flexibility.
- Work-life balance supported by leadership.
- Participation in our equity program.
- Opportunities for career development and advancement.
- Purposeful work with a positive community impact.
Work Mode
This is a hybrid position based in Dallas or Cambridge.
We want to ensure that every qualified individual has an equal opportunity to work with us.
