NORY is hiring a Customer Happiness Manager

About NORY: NORY stands as a leading STEM camp organization serving NYC and Boston, annually enriching over 4000 children through interactive and experiential learning programs. Our fundamental goal is cultivating young innovators, critical thinkers, and compassionate emerging leaders. Explore more about our organizational vision and programming: Instagram: bit.ly/noryi Summer Camp Video: bit.ly/noryvideo1 Our Community: We serve 9000+ families deeply committed to transformative educational experiences. Cultivating this passionate community represents a profound and significant responsibility. The core essence of this role centers on "relationship-building." Beyond providing essential family support, our objective involves developing enduring connections that evolve alongside parental journeys. Additionally, this position will contribute to program enhancement through comprehensive family feedback. This represents an entrepreneurial and proactive opportunity to generate substantial organizational and familial impact. Responsibilities: - Engage customers through multiple communication channels to provide support and establish lasting relationships - Manage customer administrative tasks: data management, reporting, programming, and scheduling assistance - Develop innovative community engagement strategies beyond standard communications - Support special initiatives including partnership development, family events, enrollment expansion, and process improvements - Recruit, train, and supervise additional team members to distribute key responsibilities Qualifications: - Empathetic problem solver with superior communication capabilities - Exceptional relationship-building skills with proactive process improvement approach - Goal-oriented professional passionate about achieving meaningful results - Demonstrates positive mindset, solution-focused perspective, and commitment accountability - Receptive to feedback, committed to continuous learning, and collaborative team player - Minimum 5 years customer support or marketing experience - Strong background in NYC parenting/education market preferred Cultural Alignment: We seek professionals embodying our core organizational principles: - Purposeful action driven by intrinsic motivation - Solution-oriented approach prioritizing possibility over limitation - Data-driven and logic-based decision making - Personal accountability and disciplined execution - Feedback receptivity and perspective appreciation - Commitment to comprehensive problem analysis - Creating unified, empathetic team environments Application Process: Submit resume and response addressing professional alignment to: [email protected] Compensation: $70,000 - $87,000 annually Benefits: - Comprehensive Health, Dental, Vision Coverage - 401K with Matching Program - Paid Time Off - Paid Holidays NORY, Inc. is an equal opportunity employer committed to diversity and inclusion across all recruitment processes.