JUPUS GmbH is looking for a Customer Growth Manager (m/w/d) to ensure our existing clients derive maximum value from our Legal Tech platform. In this role, you will be responsible for maximizing long-term customer value by optimizing usage, preventing churn, and identifying expansion opportunities within our fast-growing startup environment.

What You'll Do

Act as the central point of contact for existing customers, ensuring they integrate the JUPUS platform optimally into their daily workflow.
Proactively identify opportunities for customers to use the platform more effectively and support them in discovering additional features and individual solutions.
Work to prevent cancellations by advising customers early and offering solutions to potential challenges.
Conduct strategic conversations to maximize the individual business value for each law firm client.
Analyze customer behavior and health scores to develop data-driven measures for retention and expansion.
Work closely with product, sales, and support teams to incorporate customer feedback into the platform's further development.
Conduct targeted winback conversations with customers who have cancelled and work actively on their recovery.

What We're Looking For

Excellent customer communication skills: empathetic, persuasive, and skilled at building long-term relationships.
Strong sales acumen with the ability to demonstrate value, recognize upsell opportunities, and implement them proactively.
1-2 years of experience in a comparable Customer Growth, Retention & Expansion role.
Strategic thinking: ability to understand customer needs, recognize patterns, and develop sustainable solutions for long-term platform use.
Initiative and ownership: proactive, seeks solutions independently, and actively drives customer success.
A data-driven approach, using analyses and KPIs to make informed decisions for customer strategy.
Startup mentality: comfort with a dynamic environment, a hands-on attitude, and a desire to make a real impact.
Fluent German in both speech and writing.

Nice to Have

Good command of English.

Team & Environment

You will be part of a motivated and collegial team of 11-50 employees where everyone supports each other. You will work closely with product, sales, and support teams in our dynamic startup culture.