Hireframe is looking for a Customer Experience Specialist based in Latin America to support our U.S. customer base. In this role, you will handle account access, payment setup, and day-to-day support requests, ensuring every interaction is clear, friendly, and aligned with our brand.
What You'll Do
- Assist customers with account tasks like resetting access and setting up payments.
- Provide quick, empathetic, and accurate responses via email, chat, and occasionally phone.
- Troubleshoot basic service issues and escalate complex cases as needed.
- Work U.S. time zones to ensure timely responses.
- Suggest improvements to processes and customer experience.
What We're Looking For
- Fluent U.S. English communication — both written and spoken, with a neutral or U.S.-friendly accent.
- Previous customer experience serving U.S. clients.
- Tech-savvy and comfortable using customer support platforms and CRMs.
- Ability to work independently and stay organized in a remote environment.
Nice to Have
- Experience in telecom, wireless, or subscription services.
- Familiarity with payment processing tools.
- Experience handling both simple and complex support tickets.
Benefits & Compensation
- Permanent remote work flexibility.
- Paid Time Off.
- Health Maintenance Organization (HMO) coverage.
- Annual performance bonuses.
- Dedicated coaches offer an extra channel of support and skill-building.
- Opportunities for professional growth.
Work Mode
This is a fully remote position for candidates located in Latin America. You will be required to work U.S. time zones to support our customer base.
At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers.
