Our client, an Australian logistics-tech company, is looking for a Customer Experience Specialist to join their team. You’ll be central to delivering human-first customer service and improving delivery solutions through direct support and proactive outreach.
What You'll Do
- Handle customer, retailer, and courier enquiries via Zendesk (chat, email, and phone)
- Deliver professional, friendly, and helpful support at all times
- Proactively call potential store and SMB partners to introduce the client's services
- Escalate recurring issues and suggest improvements to internal workflows
- Collaborate with team members to continuously improve the customer experience
- For senior roles: Assist with high-level operational tasks and data analysis
What We're Looking For
- 2+ years in customer support, call centres, or account servicing
- Strong written and verbal English (neutral accent preferred)
- Comfortable making outbound calls and speaking to clients
- Experience in Zendesk or similar CRM/ticketing tools
- Analytical, organised, and self-driven personality
Nice to Have
- Background in eCommerce, logistics, or startup/BPO companies
Technical Stack
- Zendesk
Team & Environment
You'll be part of the Customer Support team.
Benefits & Compensation
- Permanent work-from-home set-up
- Dayshift (Australian business hours)
- Full Time
- HMO
- Annual leave
- Christmas Bonus equivalent to 1 month's wage (pro-rata)
Work Mode
This is a local-country position.
Our client is committed to equal opportunity.
