Centene is seeking a Customer Experience Research Strategist to act as a key subject matter expert, transforming data into strategic insights that inform business decisions. In this role, you will lead research initiatives to uncover consumer needs and proactively optimize our research approach, supporting our mission of transforming community health.
What You'll Do
- Stay current with emerging trends, methodologies, and technologies in market research to ensure best-in-class approaches.
- Proactively recommend enhancements, lead pilot initiatives, and conduct meta-research to optimize research investments and outcomes.
- Advise on methodologies and approaches that align with business objectives as a subject matter expert.
- Provide strategic guidance to Marketing, business partners, and external research agencies.
- Synthesize data from multiple qualitative and quantitative sources to deliver clear, concise, and business-relevant recommendations.
- Lead and execute research independently and in collaboration with agencies.
- Effectively communicate insights and opportunities to senior leadership to inform and influence business strategy.
- Evaluate trends and advancements in market research methods.
- Synthesize past research insights, secondary research, and other data sources to establish baseline understanding.
- Act as a thought partner to recommend research, interpret results, and identify action steps.
- Develop deep business and category knowledge to understand internal partner needs and goals.
- Design and conduct qualitative and quantitative research on member and consumer needs, preferences, attitudes, and behaviors.
- Advise on strategic research agency relationships and leverage agencies to create insightful deliverables.
- Develop and deliver story-driven presentations with clear, concise, and business-focused recommendations.
What We're Looking For
- Bachelor's Degree in Market Research, Marketing, Consumer Behavior, or a related field in business, communications, or social sciences.
- 8+ years relevant professional experience in market research, analytics, or a related discipline.
- Demonstrated expertise in applying statistical tools and methods, including SPSS, R, Python, and correlation analysis.
- Experience with online data collection tools such as Qualtrics.
- Proven ability to coach, advise, and collaborate effectively with stakeholders across various levels of seniority.
Nice to Have
- Master's Degree in a related field.
Technical Stack
- SPSS
- R
- Python
- Qualtrics
Team & Environment
Serves as a subject matter expert (SME) within the research team.
Benefits & Compensation
- Competitive pay
- Health insurance
- 401K and stock purchase plans
- Tuition reimbursement
- Paid time off plus holidays
- Flexible work schedules (remote, hybrid, field, or office)
- Compensation range: $107,700.00 - $199,300.00 per year
Work Mode
This position offers a hybrid work schedule.
Centene is committed to transforming the health of our communities, one person at a time. We are an equal opportunity employer.
