Hybrid

Centene Management Company LLC is hiring a Customer Experience Research Strategist

Responsibilities

  • Keeps up-to-date with evolving trends, research methods, and technological advancements to support best practices in market research.
  • Identifies opportunities for improvement, leads testing of new approaches, and analyzes research effectiveness to maximize value and impact.
  • Acts as a research specialist within the team, offering expert advice on methods that support business goals.
  • Provides strategic input to marketing teams, stakeholders, and external research partners by understanding business challenges and shaping studies that yield practical consumer and market insights.
  • Combines qualitative and quantitative data from diverse sources to produce clear, actionable, and business-oriented recommendations.
  • Plans and carries out research projects independently or with agency partners using a variety of research tools and techniques.
  • Presents findings and strategic opportunities to executive leadership to guide decision-making and influence direction.
  • Assesses new developments and patterns in market research methodologies.
  • Reviews historical research, secondary data, and external sources to build foundational knowledge and refine the focus of upcoming studies.
  • Collaborates as a strategic advisor to suggest research approaches, interpret findings, and recommend next steps based on in-depth knowledge of business and market areas.
  • Builds strong understanding of business units and categories to align research outcomes with partner goals and organizational objectives.
  • Plans and executes qualitative and quantitative studies to uncover unmet needs and generate statistically sound insights into customer behaviors, attitudes, and preferences.
  • Guides relationships with research agencies and ensures high-quality, insightful outputs featuring narrative-rich analysis.
  • Creates and delivers compelling, story-based presentations with focused, business-relevant recommendations grounded in industry and operational context.
  • Performs additional tasks as needed.
  • Follows all organizational policies and standards.

Benefits

  • Competitive compensation
  • Health insurance coverage
  • 401K and stock purchase options
  • Tuition reimbursement program
  • Paid leave including holidays
  • Flexible work options including remote, hybrid, field, or office-based arrangements

Compensation

$107,700.00 - $199,300.00 per year

Work Arrangement

Hybrid

Other

  • Follows all organizational policies and standards
  • Pay Range: $107,700.00 - $199,300.00 per year
  • Tuition reimbursement
  • Paid time off plus holidays
  • Flexible approach to work with remote, hybrid, field or office work schedules
Required Skills
PythonData AnalysisResearchStatisticsData VisualizationSQLProject ManagementCommunication
About company
Centene Management Company LLC
A diversified, national organization providing healthcare services to 28 million members.
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Job Details
Category other
Posted 5 months ago