Ingram Micro is looking for a Customer Experience Representative to deliver and maximize outcomes for aligned customers and their vendors through platform utilization. In this role, you will act as a customer and category subject matter expert, collaborating with sales teams, vendors, and customers to provide insights, technical expertise, and exceptional service that drives growth.
What You'll Do
- Drive insights and actions for reseller partners and vendors, identifying opportunities to increase usage of the Xvantage platform.
- Focus on a portfolio of customers or vendors to build full solutions, developing a comprehensive understanding of products and services.
- Stay up to date with industry trends, technological advancements, and competitive offerings to position Ingram Micro as a trusted advisor.
- Develop sales collateral, presentations, and marketing materials to enable the sales team in adopting category solutions and Ingram Micro value add.
- Conduct training sessions to ensure comprehensive understanding of category solutions and value add to customers.
- Collaborate with the sales team to identify customer needs and recommend suitable solutions.
- Assist in pre-sales activities, including product demonstrations, technical consultations, and proposal development.
- Proactively engage with customers to understand their challenges, goals, and requirements, providing personalized recommendations.
- Work closely with key vendors to stay informed about product updates, promotions, and marketing campaigns.
What We're Looking For
- Typically requires a four-year college degree or equivalent experience and 2 years of functional experience.
- Good communication and presentation skills.
- Self-motivated and proactive with a strong sense of ownership and accountability.
- Customer-centric mindset with a passion for delivering exceptional service and building strong customer relationships.
- Ability to be a team player and to collaborate with cross-functional teams and vendors.
- Adaptability to work in a fast-paced, dynamic environment and handle multiple priorities simultaneously.
Nice to Have
- Experience in a sales or solutions role within the technology industry, preferably with a focus on platform products or services.
Benefits & Compensation
- Compensation: USD $47,300.00 - $75,700.00 per year.
- Healthcare benefits
- Paid time off
- Parental leave
- 401(k) plan and company match
- Short-term and long-term disability coverage
- Basic life insurance
- Wellbeing benefits
- Merit increases
- Annual bonus or sales incentives
- Long-term incentives
Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.
