Scotiabank is seeking a Customer Experience Lead to oversee high-performing Retail Service teams and champion our core values and culture. In this role, you will lead and support Customer Experience Associates while delivering excellent customer service and helping customers achieve their financial goals.
What You'll Do
- Lead and manage your team of Customer Experience Associates and Senior Customer Experience Associates.
- Build strong customer relationships and deliver excellent customer service.
- Act as the Officer in Charge (OIC) for the branch as required, managing any emergencies or customer escalations.
- Contribute to the overall success of the branch by identifying opportunities to enhance the customer experience.
- Act as a change management lead by assisting with the implementation of new policies and procedures.
