McDonald’s Corporation is looking for a Temporary Customer Experience Lead to ensure the smooth execution of customer-facing initiatives across restaurant and digital touchpoints. This highly operational role brings order, structure, and flawless coordination to a wide range of customer experience projects.
What You'll Do
- Coordinate the execution of customer experience initiatives, such as campaigns and POS projects, across restaurant and digital channels.
- Work closely with Brand and Menu teams to roll out strategic priorities operationally.
- Manage workflow between teams and agencies, ensuring timely delivery of assets and materials.
- Identify operational bottlenecks and proactively propose solutions to ensure accuracy and consistency across all touchpoints.
- Conduct thorough end-to-end testing of campaigns and projects on all touchpoints before go-live to ensure flawless execution.
- Own McDelivery performance, focusing on day-to-day operational management, and work cross-functionally with delivery partners and internal teams.
What We're Looking For
- A minimum of 4 years of proven experience in marketing roles with a track record of successful campaigns and projects.
- Ability to track and juggle multiple tasks and deadlines across various touchpoints.
- Highly structured, process-driven, and detail-obsessed working style.
- Experience supporting and steering teams and collaborating across internal and external stakeholders.
- Fluent in English, Dutch, and French.
- You take initiative and own your projects end-to-end.
- A learning mindset to keep pace with the ever-evolving marketing landscape.
- You are collaborative, solution-oriented, and always one step ahead.
- You adapt quickly and stay calm in fast-moving situations.
- Relentless curiosity about McDonald’s customers and business.
Team & Environment
You will collaborate closely with multiple internal teams, including Brand & Menu, Operations, IT, and Supply Chain, as well as external partners.
Benefits & Compensation
- The freedom to organize your work around your private life, including up to 2 days/week of homeworking.
- A salary package including extralegal advantages.
- 30% discount on all McDonald’s products for personal use.
- Working for an innovative and people-oriented Belgian SME, backed by a strong and leading multinational brand.
Work Mode
This is a hybrid role based in Diegem, Brussels Area.
