The Customer Experience (CX) Consultant at Maersk will drive service excellence, strengthen customer relationships, and ensure high-quality, seamless experiences throughout the supply chain. As a trusted advisor, you will support customers across logistics operations while collaborating with internal teams to deliver integrated solutions.
What You'll Do
- Act as the main point of contact for assigned customers, ensuring a high level of service and satisfaction.
- Manage end-to-end customer experience across logistics operations, including issue resolution and proactive communication.
- Identify improvement opportunities and drive continuous enhancement of customer journeys.
- Collaborate cross-functionally with operations, finance, and commercial teams to deliver integrated solutions.
- Monitor KPIs and service performance, ensuring alignment with customer expectations and SLAs.
- Support implementation of new processes, tools, and customer solutions.
- Build strong relationships with stakeholders and act as a customer advocate internally.
What We're Looking For
- Bachelor’s degree in Business, Logistics, International Trade, or related field.
- 2–5+ years of experience in Customer Experience, Customer Service, or Supply Chain/Logistics.
- Strong stakeholder management and communication skills.
- Experience working in fast-paced, multinational environments.
- Analytical mindset with the ability to identify process improvements.
- Advanced English (written and spoken).
Nice to Have
- Experience in logistics, shipping, or 4PL environments.
- Knowledge of supply chain processes and systems (ERP/CRM tools).
- Continuous improvement mindset (Lean, Six Sigma is a plus).
Technical Stack
ERP, CRM
Benefits & Compensation
- Hybrid work model
- Diverse and inclusive workplace
- Equal opportunities employer
- Support for adjustments during application and hiring process
- Accommodation support available via email
Work Mode
Hybrid role based in Santiago, Chile.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
