Shape the future of customer service in global logistics
As a Customer Experience Consultant, you’ll serve as the primary liaison for key clients, guiding them through every stage of the logistics journey. Your role is central to maintaining service quality, resolving challenges efficiently, and ensuring customers feel supported and valued at every touchpoint.
What You’ll Do
- Oversee the complete customer lifecycle, from onboarding to ongoing support, ensuring consistent and reliable service delivery.
- Proactively communicate updates, manage expectations, and resolve issues before they escalate.
- Identify gaps and inefficiencies in current processes and lead initiatives to improve the overall customer journey.
- Work closely with operations, finance, and commercial teams to align internal actions with customer needs.
- Track performance against KPIs and service level agreements, providing insights and recommendations for improvement.
- Champion customer needs within the organization, ensuring their voice shapes internal decisions and innovations.
- Support the rollout of new tools, systems, and service offerings to enhance customer capabilities.
What We’re Looking For
- Bachelor’s degree in Business, Logistics, International Trade, or a related field.
- 2–5+ years of experience in customer experience, customer service, or supply chain and logistics environments.
- Proven ability to manage relationships with diverse stakeholders across regions and functions.
- Strong analytical skills with a focus on identifying and implementing process enhancements.
- Fluency in English, both written and spoken.
- Experience in shipping, logistics, or fourth-party logistics (4PL) settings is an advantage.
- Familiarity with ERP and CRM platforms, along with supply chain workflows, is preferred.
- Background in continuous improvement methodologies such as Lean or Six Sigma is a plus.
Work Environment
This role operates in a hybrid setup based in Santiago, Chile, combining in-office collaboration with flexible remote work. You’ll be part of a global team that values diverse perspectives and inclusive practices, where different ways of thinking are welcomed and respected.
Our Commitment to Inclusion
We believe a diverse workforce drives better outcomes. We welcome applicants of all backgrounds and are dedicated to equal opportunity regardless of race, color, gender, age, religion, national origin, disability, pregnancy, veteran status, or other protected characteristics. We’re also ready to provide accommodations throughout the hiring process—just let us know if you need support.
