Arbor Education is hiring a Customer Education Team Lead to lead a team providing essential training to our MIS customers. In this role, you’ll ensure high-quality training delivery, champion the Voice of the Customer across the business, and collaborate closely to develop and maintain our training content.
What You'll Do
- Lead a small team of Customer Education Specialists delivering remote and on-site training.
- Serve as a point of escalation and support for your team and the wider Customer Team.
- Represent the team in business meetings to lead on new initiatives.
- Ensure the Voice of the Customer is shared throughout the business.
- Work collaboratively to ensure all fee-based training content is current.
- Partner with the Customer Team to ensure timely and effective training delivery.
- Guide the creation and maintenance of engaging, interactive e-learning materials.
- Conduct quality checks on your team’s work.
- Perform monthly 1-1s and line management duties.
What We're Looking For
- Driving Licence required.
- At least one year in a SaaS business within customer education, training, or a similar role.
- Experience in line-management.
- Knowledge of an education-based MIS.
- Ability to challenge processes and systems to increase efficiency.
- A can-do attitude with problem-solving and risk management skills.
- Experience managing multiple projects.
- Excellent time management and prioritisation skills.
- A passion for people management and willingness to develop.
- A champion of the Arbor values.
- Willingness to travel occasionally to school sites, team, and management meetings.
- Experience with video conferencing software and using a Learning Management System.
Team & Environment
You will lead a small team as the Team Lead for the Customer Education function.
Benefits & Compensation
- Salary: £40,000
- 32 days holiday (25 days annual leave plus 7 company days).
- Life Assurance paid out at 3x annual salary.
- Comprehensive wellness benefit via AIG Smart Health (24/7 GP, mental health support, counselling).
- Private Dental Insurance with Bupa.
- Salary sacrifice Pension provided by Scottish Widows.
- Enhanced maternity and adoption leave (20 weeks full pay) and paternity (6 weeks full pay).
- 5 free return-to-work maternity coaching sessions.
- Access to Calm and Bippit (financial wellbeing coaching).
- Champion flexible working.
- Social committees organising team and company events.
- Dedicated professional development training budget.
- Volunteer with a charity of your choice for a day each year.
Work Mode
This is a remote position, based in the UK, with occasional travel required.
Arbor Education is an equal opportunities organisation. Our goal is for Arbor to be a workplace which represents, celebrates and supports people from all backgrounds.
