BioMerieux is hiring a Customer Data & IT Professional to play a critical technical role in implementing and supporting our middleware and instrument software across diverse customer environments. This mid-level field position requires solid IT systems experience and a collaborative approach to ensure seamless integration with Laboratory Information Management Systems (LIMS) and secure connectivity.

What You'll Do

Coordinate internal and external technical teams to successfully deliver IT implementation projects and solutions for customers.
Provide technical guidance as a Subject Matter Expert to ensure overall success of service delivery.
Integrate company solutions with customer Laboratory Information Management Systems (LIMS) by managing communication, consulting technical resources, and performing the scope of work.
Provide technical assistance via correspondence, phone, and remote tools to diagnose difficult connectivity issues and maintain optimal performance.
Respond promptly to all field IT service requests, ensuring timely and effective resolution within assigned projects.
Collaborate with customers to identify system-related challenges, research solutions, and implement corrective actions.
Maintain strong customer relationships by proactively addressing issues to ensure satisfaction and reliability.
Provide customers with information about available systems, options, and consumables, and coordinate with sales teams to support ordering.
Obtain and maintain CRM certification to support service investigations and documentation.
Support revenue growth by promoting value-added projects, products, and services.
Manage all projects by meeting milestones, deadlines, and requirements while keeping stakeholders informed of progress or changes.
Create and maintain documentation needed to support product line and product launches, including training materials and procedures.
Provide training and orientation for new hires in troubleshooting and installation of solutions.
Perform all work in compliance with company quality procedures and standards.

What We're Looking For

Bachelor's degree in Computer Science, Information Technology, Medical Technology, or a related discipline preferred.
In lieu of a Bachelor's degree, 4 years of additional relevant experience will be accepted.
5+ years of professional related experience.
Experience in IT as it relates to industrial microbiology or a related field.
Hands-on experience with LIMS interfacing, networking support, servers, software applications, hardware, middleware, computers, and operating systems.
Experienced in root cause analysis, identifying, and recommending appropriate solutions to resolve point of failure expediently while providing a high level of customer satisfaction.
End-User support experience is required.

Nice to Have

Experience with systems marketed by bioMerieux is a plus.

Technical Stack

Laboratory Information Management Systems (LIMS)
Middleware and Instrument software
Networking, Servers, Hardware, Operating systems
Software applications
Remote desktop tools, Vilink, Securelink, CRM

Team & Environment

This is a field role collaborating closely with System Engineers, Applications Specialists, and the IT & Data Solutions team.

Benefits & Compensation

Compensation range: $83,500 - $139,800/year
A choice of medical (including prescription), dental, and vision plans providing nationwide coverage and telemedicine options
Company-Provided Life and Accidental Death Insurance
Short and Long-Term Disability Insurance
Retirement Plan including a generous non-discretionary employer contribution and employer match
Adoption Assistance
Wellness Programs
Employee Assistance Program
Commuter Benefits
Various voluntary benefit offerings
Discount programs
Parental leaves