About the Role
The role involves providing responsive and accurate customer service to clients in German-speaking markets, handling inquiries via phone and email, and ensuring timely resolution of issues.
Responsibilities
- Respond to customer questions via phone and email in a timely manner
- Assist clients with technical and account-related issues
- Log and track support requests using internal systems
- Escalate complex issues to appropriate departments
- Maintain accurate customer records and case notes
- Follow up on pending cases to ensure resolution
- Provide feedback to improve customer experience
- Work closely with internal teams to resolve service interruptions
- Support onboarding for new customers when needed
- Communicate service updates and changes to clients
- Monitor service quality and adhere to response time standards
- Identify recurring issues and suggest process improvements
- Assist in translating customer feedback into actionable insights
- Ensure compliance with data protection regulations
- Participate in team meetings and training sessions
- Handle customer complaints with empathy and professionalism
- Maintain up-to-date knowledge of products and services
- Support multilingual clients when required
- Contribute to internal documentation for customer service processes
- Adhere to company policies and service level agreements
Compensation
Competitive salary based on experience and qualifications
Work Arrangement
Full-time, on-site position
Team
Part of a multilingual customer support team focused on service excellence
Location
Munich, Germany
Languages
- German (required)
- English (required)
Application Deadline
Open until filled
Not specified
