Equiniti is seeking a Customer Care Associate to join our team. In this vital role, you will handle 100% of your time on incoming phone inquiries, providing professional assistance to shareholders, their representatives, and the investment community regarding share positions managed by Equiniti.
What You'll Do
- Respond to phone inquiries in a timely, efficient, and professional manner, providing resolution within established standards.
- Perform research during and after calls as needed to resolve problems and inquiries.
- Act as a back-up for inquiries from higher revenue and contractual clients.
- Document call notes ensuring key data is accurately captured in the system.
- Maintain required performance metrics: Call quality, Productivity, Adherence to schedule, and Risk and Compliance requirements.
What We're Looking For
- 1+ year of previous high-volume Call Center experience.
- Flexibility regarding both schedule and daily duties.
- High School diploma or equivalent.
- One year of High Touch Customer Experience.
- Comfort using technology and working in multiple systems simultaneously.
Nice to Have
- Associate or bachelor's degree or equivalent combination of education, training, or work experience.
- Baseline knowledge of the Financial Services industry.
Benefits & Compensation
- Compensation: $20.00 hourly
Work Mode
This is a hybrid position based in Milwaukee, Wisconsin.
We are an equal opportunity employer and make employment decisions without regard to race, creed, religion, national origin, sex (including pregnancy, gender identity, and sexual orientation), parental status, marital status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, status with regard to public assistance, or any other characteristic protected under federal, state, or applicable local law.
