ISTA Personnel Solutions South Africa is seeking a detail-oriented Customer Billing Representative to support a U.S.-based dental care client. In this remote role, you will be responsible for reviewing account balances, resolving billing inquiries, and managing collections, all while maintaining a professional and empathetic customer experience.
What You'll Do
- Manage customer accounts by reviewing outstanding balances and identifying the appropriate course of action for resolution.
- Communicate clearly and professionally with customers via phone and email to address billing inquiries, provide account updates, and resolve discrepancies.
- Maintain accurate and detailed records of all interactions, payment arrangements, and account status updates in internal systems.
- Collaborate with internal teams to ensure account information is accurate and up to date.
- Follow up consistently on past-due accounts to facilitate timely collections while maintaining a positive customer relationship.
- Assist in preparing financial documentation and reports related to billing and collections activity.
What We're Looking For
- Strong attention to detail with a methodical and analytical approach to problem-solving.
- Excellent verbal and written English communication skills.
- Proficient in Microsoft Office Suite, particularly Excel and Outlook.
- Ability to remain patient, empathetic, and professional in all customer interactions.
Nice to Have
- Proficient with QuickBooks.
Technical Stack
- Microsoft Office Suite
- Excel
- Outlook
- QuickBooks
Work Mode
This is a remote position based in South Africa. You will be required to work EST working hours to align with the U.S.-based client team.
