Progress is looking for a Customer Advocacy Specialist to join our Infrastructure Management business unit. In this role, you will build and manage customer relationships and advocacy programs, developing compelling customer stories, testimonials, and reference activities to support marketing and sales initiatives.
What You'll Do
- Build and manage relationships with customers across our Infrastructure Management business unit.
- Develop and execute customer advocacy programs that include customer stories, testimonials, speaker opportunities, and reference activities.
- Collaborate with cross-functional teams including Product Marketing, Demand Generation, Customer Success, Partner, and Sales to integrate customer stories into campaigns and go-to-market initiatives.
- Interview customers to capture compelling success stories and translate technical outcomes into business value narratives.
- Support customer participation in webinars, panels, user groups, and industry events.
- Maintain a repository of advocacy assets and track engagement metrics to measure program success.
- Provide feedback from advocates to internal teams to inform product development and messaging.
What We're Looking For
- 2–4 years of experience in customer marketing, advocacy, or community engagement, preferably in B2B software or technology.
- Strong storytelling and interviewing skills with the ability to distill complex technical content into clear, engaging narratives.
- Excellent written and verbal communication skills.
- An ability to take initiative when an opportunity presents itself.
- Highly organized, self-motivated, and comfortable working in a fast-paced, cross-functional environment.
- Proven ability to build relationships with technical and business stakeholders.
- Experience with CRM and advocacy platforms (e.g., Salesforce, ReferenceEdge, Point of Reference, Influitive).
Nice to Have
- Familiarity with infrastructure management products is a plus.
Technical Stack
- Salesforce
- ReferenceEdge
- Point of Reference
- Influitive
Team & Environment
Collaborate with cross-functional teams including Product Marketing, Demand Generation, Customer Success, Partner and Sales.
Benefits & Compensation
- 30 days of earned leave
- An extra day off for your birthday
- Various other leaves like marriage leave, casual leave, maternity leave, and paternity leave
- Premium Group Medical Insurance for employees and five dependents, personal accident insurance coverage, and life insurance coverage
- Professional development reimbursement
- Interest subsidy on loans - either vehicle or personal loans
- Employee Stock Purchase Plan Enrolment
Work Mode
This role follows a hybrid work model.
Progress is an inclusive workplace where opportunities to succeed are available to everyone. We value the individual and enrich our culture by considering varied perspectives because we believe people power progress.
