Ramp is looking for a Customer Activation Manager for Strategic Enterprise to deliver value to customers and revenue for the business by implementing our products for newly closed strategic accounts. As an early member of the team, you will help build and refine Ramp’s activation methodology.
What You'll Do
- Project manage the thorough and complete implementation and onboarding of new Ramp Strategic Enterprise customers.
- Execute program management for successful platform launches across top-tier accounts by partnering with Account Executive, Technical Consulting, Product, and Engineering teams.
- Act as a strategic consultant and extension of your customers’ team, guiding them through Ramp setup and best practices.
- Work with customers to deeply understand their current workflow, pain points, and priorities, and showcase tailored solutions.
- Drive initial product utilization and revenue by ensuring no unnecessary delays in implementation and reinforcing the high-value initiative.
- Become an expert in the full range of integration and configuration options for Ramp’s suite of products.
- Assist customers with change management and run custom trainings for their organizations.
- Partner closely with the product team to review and prioritize customer feedback and facilitate product workshops.
- Balance priorities and multiple tasks supporting implementation, follow-up, cross-functional collaboration, and proactive outreach.
What We're Looking For
- Minimum 10+ years of experience in implementation, activation, or customer success in a B2B organization.
- Experience managing strategic enterprise customer relationships with numerous stakeholders.
- Experience running complex technology transformation projects with multiple workstreams, leveraging exceptional project and time management skills.
- Excellent verbal and written communication skills, with the ability to conduct deep discovery, understand true needs, and manage customer expectations.
- Proven track record of ability to work with technical counterparts in Product and Engineering to share feedback, troubleshoot, and ideate workarounds.
- Ability to anticipate customers’ needs and position product solutions accordingly.
- High adaptability and ability to thrive in a fast-paced environment.
Nice to Have
- Bachelor’s degree from an accredited university.
- Experience with Accounting Software (e.g., Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA).
- Experience implementing a nascent product to an Enterprise.
- Experience at a high-growth startup.
Team & Environment
Partners with Ramp’s Account Executive, Technical Consulting, Product, and Engineering teams.
Benefits & Compensation
- 100% medical, dental & vision insurance coverage for you.
- Partially covered for your dependents.
- One Medical annual membership.
- 401k (including employer match on contributions made while employed by Ramp).
- Flexible PTO.
- Fertility HRA (up to $5,000 per year).
- WFH stipend to support your home office needs.
- Wellness stipend.
- Parental Leave.
- Relocation support to NYC or SF.
- Pet insurance.
- For candidates located in NYC or SF, the pay range for this role is $154,700-$263,900. For all other locations, the pay range is $139,300-$237,500.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
