Ball Corporation, a world leader in manufacturing sustainable aluminium packaging, is looking for a CTS Manager to join our team. In this role, you will provide comprehensive technical service and support to allocated customers, including those designated as Technical Key Account Manager accounts, delivering expertise to Sales and Manufacturing teams.
What You'll Do
- Manage and lead CTS Engineers at Ball facilities in the allocated countries, reporting directly to the Regional CTS Manager.
- Provide comprehensive technical support to Ball BPE customers in the assigned regions, including Technical Key Account responsibilities.
- Coordinate and execute filling line trials at customer sites to evaluate new or modified Ball and customer products.
- Handle customer quality issues, including on-site visits, complaint investigations, root cause communication, and follow-up actions.
- Collaborate with Sales, Manufacturing, and other internal teams to support customer needs and drive technical improvements.
- Lead the approval process for cost-reduction products while ensuring no negative impact on filling site or component performance.
- Represent Ball in industry or trade bodies for specification reviews and updates related to Ball components.
- Support the development of new products for Ball and/or customers, providing technical insights and recommendations.
- Audit customer filling lines and warehouses, identifying issues that impact quality, efficiency, or safety, and advising on improvements.
- Control all technical-related spending to remain within agreed budget limits.
What We're Looking For
- Technical training in Manufacturing or Quality.
- Customer-oriented approach with strong analytical mindset.
- Experience in complaint management and project management.
- Proven people-leadership skills with ability to develop others.
- Strong organisational and planning capabilities.
- Excellent verbal and written presentation skills.
- Strong interpersonal skills with the ability to build relationships.
- Results-oriented mindset.
- Experience in technical industry, customer services, and quality systems/tools.
- Fluent English and French.
Nice to Have
- Lean Six Sigma certification.
- Statistical training.
- Engineering degree.
- Industry knowledge: Can and End manufacturing.
Team & Environment
Reports directly to the Regional CTS Manager. Manages and leads CTS Engineers at Ball facilities in allocated countries.
Ball Corporation is an Equal Opportunity Employer. We actively encourage applications from everybody, regardless of gender, age, ethnicity, faith, ability, or orientation.
