RateHawk is seeking a CRM Support Intern (HubSpot) to join our Commercial Strategy & Transformation team. You'll assist the CRM Manager in daily platform operations, provide frontline support to employees, and help drive CRM adoption across the organization.
What You'll Do
- Respond to incoming support requests from employees via email, chat, or ticketing system regarding HubSpot usage.
- Assist with user onboarding and offboarding processes, including account setup, password resets, and permission changes.
- Gather user feedback and suggestions, document challenges, and share insights with the CRM Manager.
- Provide helpful guidance and resources to users, and maintain up-to-date FAQ and support documentation.
- Identify and escalate more complex technical or system issues in a timely manner.
- Keep support tickets updated, maintain accurate records of user interactions, and contribute ideas for improving service quality.
What We're Looking For
- Familiarity with CRM systems, preferably HubSpot.
- Ability to quickly learn new software and explain it to others.
- Strong written and verbal communication skills.
- Detail-oriented, proactive, and a positive team player with good troubleshooting abilities.
- Fluency in the local language and proficiency in English.
- Proactive, ambitious, and results-driven, with strong communication and relationship-building abilities.
- Comfortable with innovative technology and thriving in a fast-paced, evolving business environment.
- Capable of collaborating effectively across different cultural contexts.
- Ability to work with data, track KPIs, and apply insights to drive performance and decision-making.
Nice to Have
- Some experience within customer operations areas such as support, helpdesk, or IT support (internships considered).
- Customer-focused mindset and desire to help others.
- Ability to follow processes and maintain confidentiality.
- Willingness to learn and contribute to team initiatives.
- Dependable, organized, and responsible in handling support requests.
- Continuous improvement mentality.
- Spanish speaker or proficiency in additional languages.
Technical Stack
- HubSpot
Team & Environment
You will be part of the Commercial Strategy & Transformation team, reporting directly to the CRM Manager.
Benefits & Compensation
- Flexible schedules and opportunity to work remotely.
- Ambitious and supportive team who love what they do, appreciate each other, and grow together.
- Internal programs for adaptation and training, development of soft skills, and leadership abilities.
- Partial compensation for participating in external training and conferences.
- Corporate prices on hotels and travel services.
- MyTime Day Off - an extra non-working day without loss of compensation.
Work Mode
This is a remote internship. Candidates must be located and able to work within a European time zone.
At RateHawk, our mission is to create, distribute, and operate the most convenient travel products. We constantly innovate and break the rules of the highly complex travel industry to make travel more widely available for individuals, more rewarding for professionals, and simpler for everyone.
RateHawk is an equal opportunity employer.
