Responsibilities
- Reach out to courts on individual orders and general court status updates, including answering questions and resolving issues related to existing orders.
- Communicate accurately and professionally through remote voice calls and emails with a positive service attitude while interacting with court personnel, attorneys, and other clients.
- Work in Skye (in-house application) to process documents, add informative updates / notes and other data entry tasks with a high degree of accuracy.
- Manage consistent in/outgoing phone calls to assist Courts and customers with questions, as well as managing calls from courts & customers.
- Relay relevant, updated information from Courts to our process servers and customers as appropriate.
- Collaborate with team members to find root causes and process inefficiencies that happen as a document makes its way to and from court.
- Navigate & understand court dockets to understand how they communicate case documents and statuses, as well as downloading documents directly + importing into internal application as needed.
