Responsibilities
- Provide expert travel planning and booking services for corporate clients, including individuals and groups.
- Analyze travel options and proactively identify client needs to recommend value-added services.
- Manage bookings for air, rail, road, and lodging across domestic and international destinations with varying complexity.
- Utilize multiple Global Distribution Systems such as Sabre, Apollo, Galileo, and Amadeus, with training available.
- Ensure all travel arrangements comply with client-specific policies, supplier rules, and regulatory standards.
- Deliver high-quality phone support and respond to unique customer requests with professionalism.
- Support team members through coaching, mentoring, and providing actionable feedback to enhance service delivery.
- Additional responsibilities and performance expectations will be discussed during the interview process.
Requirements
- Demonstrated commitment to outstanding client service and proactive problem-solving.
- Strong written and verbal communication abilities.
- High level of accuracy and attention to detail in all tasks.
- Uphold ethical standards and safeguard traveler personal information.
- Solid knowledge of the travel sector, including experience in business, leisure, or airline reservations.
- Resolve client concerns efficiently and independently, often in coordination with suppliers.
- Collaborative mindset with openness to receiving and applying feedback.
Nice to Have
- Proficiency in native GDS platforms, particularly Sabre or Amadeus.
Benefits
- Customizable benefits packages aligned with local country standards, effective from day one.
- Comprehensive health and wellness insurance options.
- Retirement savings and planning programs.
- Paid parental leave policies.
- Financial and logistical support for adoption processes.
- Resources focused on mental and physical wellbeing for employees and immediate family members.
- Weekly access to exclusive travel deals on flights, hotels, cruises, and car rentals from top providers.
- Unlimited access to over 20,000 training courses via the company learning platform.
- Opportunities to enroll in leadership development programs.
- Priority consideration for internal applicants when new roles open.
- Employee-led global networks supporting inclusion and shared identities.
Work Arrangement
100% Remote
The #TeamGBT Experience
- Achieve work-life balance with flexible benefits that begin on your start date, including health coverage, retirement plans, parental leave, adoption support, and family wellbeing resources.
- Enjoy weekly travel discounts on flights, accommodations, cruises, and car rentals from leading providers.
- Build your skills at your own pace with access to thousands of courses, leadership training, and internal mobility opportunities.
- Be part of an inclusive culture where global employee networks foster dialogue, awareness, and change around shared identities and experiences.
- And much more!
What if I don’t meet every requirement?
If you're passionate about the role and believe you can thrive on the team, don't hesitate to apply even if you don't meet all listed criteria. You might be the right fit.
Other
- This is a fully remote, full-time position.
- Work schedule follows a five-day week.
- Each workday consists of 7.5 hours, not including lunch break.
- Shifts are scheduled between 8:00 AM and 8:00 PM.
- Work may include weekdays, weekends, and public holidays.
- Applicable shift differentials apply for weekend work.
- Reasonable accommodations are available for qualified individuals with disabilities.
- Training may be provided for GDS system proficiency.
